“You fine. But you can lose the weight OK. No more of the frekkin’ bread. No carbs for you no more.” So said my new russian doctor this morning. And guess what? I went right to the market and had a meat and cheese shopping spree bonanza.
I trust him, even though I’ve only known him for five minutes. He listened to what I had to say, and then he inspected my… well.
Our customers and our technicians from Make It Work develop similar bonds every day, sans “inspections”. It goes to show that someone with perceived authority (I didn’t request a copy of his diploma, so do I don’t REALLY know) telling you to do something is a powerful thing. Would I have gone on a diet if an authority figure didn’t tell me to in broken english? Probably not- I love pasta and beer way too much.
Our customers trust us with their livelihoods hundreds of times a day because we have confidence in what we do. If I hire a technician who knows what he’s doing but lacks confidence, all bets are off.
